Local & International Delivery Information
If you are from outside of New Zealand and wish to purchase our products, you are welcome to email us at firstname.lastname@example.org or fill the enquiry form, and read the below international delivery terms and conditions of sale before placing your orders.
Your parcel is sent via courier post, subject to payment confirmation and availability of stock. Once your payment is confirmed, and your order sent, we will send an e-mail letting you know.
The delivery is from Auckland with signature proof, allow 1-2 working days for delivery in Auckland and North Island, 2-3 working days in South Island from the date of dispatch for your parcel to arrive, rural delivery can take extra working days, and Proof of Delivery may not be available.
You can specify in the special instruction in your order a Parcel Leave authority. If the authority is accepted, the courier company, and we will not be liable for any loss or damage to a parcel left following the instructions provided.
If your parcel does not arrive within this time frame, please contact us as soon as possible. We will replace any lost or damaged goods, but will not be held liable for any losses, costs, damages, charges, or expenses caused by any delay.
Local Freight Charges
Below is a guide to the freight rate we charge base on the total weight of the products.
25 kgs or less @ $3.90
Short Haul One Sector
15 kgs or less @ $6.80
Add per Kg @ $0.70
Long Haul Two Sectors
9 kgs or less @ $5.80
9-12 kgs @ $6.20
12-15 kgs @ $6.90
Add per kg @ $0.70
9 kgs or less @ $7.00
9 - 12 kgs @ $8.20
12 - 15 kgs @ $9.20
Add per kg @ $1.70
A5 Satchel up to 4 x 250g jars @ $4.20
A5 Satchel up to 3 x 500g jars @ $4.20
Rural delivery surcharge @ $4.60
International Delivery Check Lists
Suggested check lists before placing your orders. The below check lists by no means are exhaustive.
- Are the products allowed for import in your country?
- Any quantity or value restriction per order consigned to a private individual for import into your country?
- Any import permit required by the customs of your country?
- Any import duties or customs fees for the products? Refusal to pay duties and/or tax and/or customs fees will result in your packages being destroyed in the country of destination. We cannot refund on parcels that are detained or confiscated by your countries' customs.
We require a valid physical address with a post code, an email address and mobile number of the receiver in the country of destination.
Refer Terms and Conditions before placing your order.
How long will it takes for international orders?
Australia: 2 - 4 working days
South Pacific: 4 - 7 working days
Asia: 4 - 7 workings days
North America, UK & Europe: 5 - 7 working days
Rest of the world: 5 - 7 working days
Note: Covid-19 may take longer delivery than the above time frame.
Delivery to a private individual in China, 中国大陆邮寄
The maximum quantity of honey allowed is 6 jars and the total value of honey is not more than NZ$250.00
The freight fee is $8.0/KG door to door service, plus a $5.0 local handling fee.
The target delivery date is 14 working days.